Last updated: [1 July 2025]
At Kinesis Healthcare (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable health privacy laws in Australia.
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit www.kinesishealthcare.com.au, use our services, or interact with us.
Personal Information
We may collect personal information including but not limited to:
Your name, address, email address, and phone number.
Date of birth and emergency contact details.
Health information relevant to the services we provide.
Medicare or private health insurance details.
Payment details.
Website Usage Information
We may collect non-personal information such as:
IP address.
Browser type.
Pages visited and interactions on our website.
Cookies and similar tracking technologies.
We collect information when you:
Fill out online forms or register with us.
Make an appointment or use our services.
Contact us via email, phone, or in person.
Use our website.
We collect, hold, use, and disclose your information to:
Provide you with medical and healthcare services.
Manage appointments and patient records.
Process payments and insurance claims.
Communicate with you about your care.
Improve our services and website.
Meet legal, regulatory, and accreditation requirements.
We may share your information:
With healthcare professionals involved in your care.
With third-party service providers (e.g., IT, payment processors) who assist us.
To comply with legal obligations, court orders, or to protect your safety or the public’s safety.
With your consent, or as otherwise permitted by law.
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. We store information securely in electronic and paper formats.
You may request access to your personal information we hold, and you can request corrections if you believe it is inaccurate or incomplete. To make a request, please contact us using the details below.
Our website may use cookies and analytics tools to improve user experience and monitor website performance. You can manage cookie preferences through your browser settings.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
If you have a concern about how we handle your personal information, please contact us. We will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
For questions about this Privacy Policy or your personal information, please contact:
📍 Kinesis Healthcare
📧 info@kinesishealthcare.com.au
📞 +61 0468 736 459
🌐 [www.kinesishealthcare.com.au]